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Woods Services Leadership Debuts Book, Webinar Series on Organizational Change

February 3, 2023

“Thriving Through Transformation: A Practical Guide to Creating Organizational Change in the Social Sector” seeks to inspire current and emerging professionals in organization management

 

Few organizations have undergone the kind of radical transformation that helped Woods Services, a nonprofit organization that serves the complex needs of people with intellectual and developmental disabilities, comprehensively re-envision its structure, services, and future. Now the organization is sharing its lessons learned and providing a roadmap to help other organizations in the newly released book, “Thriving Through Transformation: A Practical Guide to Creating Organizational Change in the Social Sector.”

 

In the 228-page book, Tine Hansen-Turton, MGA, JD, FCCP, FAAN, president and CEO of Woods Services, and Peter Shubiak, MS, former chief operating officer, break down the essential elements of Woods’ transformation. They use employee stories, research findings, and business best practices to explore themes that include creating a clear and consistent organizational vision; developing strategic directions and planning; managing change; engaging employees; cultivating a culture of innovation and care; embracing equity, diversity and inclusion; planning for mission-driven growth; improving infrastructure and enterprise shared services; and developing strategic positioning, policy, and thought leadership.

The Cover of Woods Services Book "Thriving Through Transformation"

“We didn’t set out to write a book, but as we saw how our work changed the lives of our clients, employees, and community members, we wanted to share what with learned with other mission-driven organizations,” said Hansen-Turton.

 

Coinciding with the book’s release is the launch of a free, monthly webinar series, Thriving Through Transformation. Moderated by Hansen-Turton, the symposia will include 90-minute virtual panel discussions with national and regional visionaries who will discuss cutting-edge innovation in the health and human services sector and beyond.

“All organizations must embrace change to best serve their clients, but it can be difficult to know where to start,” said Hansen-Turton. “We hope our success story will inspire others to start the journey and serve as a roadmap to plan their own transformative journeys.”

 

In the first webinar of the series, “Vision, Strategy, and Cultivating a Culture of Innovation,” which took place Jan. 12, four health and human services experts discussed how they developed their own visions for organizational change, and then established both a strategy and a culture of innovation to weave those visions through every level of their organizations. Panelists included Josh Rubin, Principal, HMA; Rita Gardner, President and CEO, Melmark; Dawn Holden Woods, President, Generative Consulting Partners; and Dawn Diamond, Executive Vice President of Operations, Woods Services. This webinar is available as a recording.

 

Upcoming webinars will address employee engagement (Feb. 16), integrated and complex care for special populations (March 15), and Strategies for Avoiding the Cliff at 21: Models for Education, Behavioral and Family Supports (April 12). All webinars run from 3:30 to 5 p.m. and will be available as recordings.

 

“Thriving Through Transformation” is available for free electronically by clicking here or on www.socialinnovationsjournal.org. Hard copies are also available on Amazon. Hansen-Turton has written several other books, including “Making Strategy Count in the Health and Human Services Sector,” “Practical Tools for Not-for-Profit Leaders,” “The Social Innovator’s Playbook 2.0,” and more. All are available on Amazon.

Two Mission-Driven Nonprofits – Woods System of Care and St. Mary Medical Center – Partner to Provide Quality Health Care

September 30, 2022

Woods System of Care, a Pennsylvania and New Jersey-based nonprofit organization that serves approximately 22,000 children and adults with intellectual and developmental disabilities, behavioral and mental health challenges, and acquired brain injuries, and St. Mary Medical Center and Nazareth Hospital, part of Trinity Health Mid-Atlantic ­ the largest Catholic healthcare system serving the Greater Philadelphia area, are pleased to announce their partnership to ensure high quality healthcare for the individuals Woods’ serves and the dedicated and compassionate staff who care for them.

 

“This partnership makes sense on many levels for both St. Mary Medical Center and Woods,” said Michael Magro, DO, MBA, FACOI, “but the biggest benefits will be realized within our community. As two organizations with ‘caring’ at the core, our values and philosophies align; both strive toward innovation and clinical excellence. My colleagues and I look forward to a renewed relationship with the residents and staff of Woods to provide the best healthcare possible.”

 

Dr. Magro was named president of St. Mary Medical Center in July of this year. He also serves as president of Nazareth Hospital, a role he has held since 2018. Under his leadership has come a renewed commitment by two of Bucks County’s largest nonprofit employers to collaborate on innovative healthcare solutions that ensure equity and excellence. Dr. Magro became acquainted with Woods’ president and CEO, Tine Hansen-Turton, shortly after taking the helm at St. Mary, and these two leaders quickly found a way for Woods and St. Mary to work more closely together.

 

“Dr. Magro is an innovative and dynamic leader who believes in the power of building strong and lasting relationships with community stakeholders, as demonstrated by this new collaboration. Both St. Mary and Woods are committed to improving the overall health and well-being of our community and this agreement is just the beginning of that effort,” stated Hansen-Turton. Next steps will likely include activities to improve health equities in Bucks County generally and to help train St. Mary’s residents and practitioners in caring for the special needs population, she said.

 

“St. Mary and Woods have been neighbors for a long time, but in a sense we are new to each other – and that makes our journey of opportunity together even more exciting,” Dr. Magro said.

 

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About St. Mary Medical Center

Established in 1973, St. Mary Medical Center is guided by its Catholic-health core values of reverence, stewardship, integrity, justice and commitment to the underserved. Located in Langhorne, Pa., and with 371 licensed beds, St. Mary is a community teaching hospital and offers state-of-the-art technology and highly skilled physicians and clinical professionals to provide advanced care for complex cases. St. Mary offers advanced non-invasive treatments, adult and pediatric emergency services, inpatient medical and rehabilitation facilities, along with supportive health and wellness programs. St. Mary is designated by the Commonwealth of Pennsylvania as a Level II Trauma Center. St. Mary offers an NAPBC-accredited breast program, a Commission on Cancer-accredited cancer program and is a member of the Penn Cancer Network. Trinity Health Mid-Atlantic is a Regional Health System that includes Mercy Fitzgerald Hospital in Darby, Pa.; Nazareth Hospital in Northeast Philadelphia; Saint Francis Hospital in Wilmington, Del.; St. Mary Medical Center in Langhorne, Pa. and home health and LIFE programs. Trinity Health Mid-Atlantic is a member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation.  For more information, visit www.st-marys.org.

 

About Woods System of Care

Woods System of Care/Woods Services is a nonprofit, life cycle care management and advocacy organization that, along with six affiliate organizations located in Pennsylvania and New Jersey – Abilities of Northwest Jersey; Allies, Inc.; Archway Programs; Legacy Treatment Services; Tabor Services; and Woods Community at Brian’s House – provides innovative, comprehensive, and integrated health, education, housing, workforce, behavioral health, and case management services to more than 22,000 children and adults in the intellectual and developmental disability, behavioral, child welfare, and brain trauma public health sectors who have complex medical and behavioral healthcare needs. Founded in 1913 by Philadelphia schoolteacher Mollie Woods with two simple goals – to advance quality of life and standard of care for individuals with disabilities – Woods continues its mission today by helping children and adults with disabilities and challenges to achieve their highest potential.  Among the ways Woods does this is through its population health management strategy, which includes the integration of primary and specialty medical care with behavioral health.  For more information, visit woods.org.

“One Woods. One World. Day” Begins with American Red Cross Proclamation and “Cards For Peace” Campaign

November 19, 2021


How diverse is Woods? Our staff comes from more than 50 countries. On October 25, the Monday following United Nations Day, Woods recognized the value of cultural differences and the wealth of it we enjoy. We named this celebration “One Woods. One World.” day to honor the diversity of our staff and commemorate United Nations Day.

 

The morning began with Woods employees and residents gathered at Common Grounds to commemorate the day. The American Red Cross of Southeastern Pennsylvania, staff from Pennsylvania State Representative Frank Farry and State Senator Robert “Tommy” Tomlinson’s offices, and 6abc joined us.

 

Woods President and CEO Tine Hansen-Turton opened the event by introducing the audience to our Equity, Diversity, and Inclusion committee, formed to ensure every person in our Woods community is recognized and heard. As part of the event, we wanted to grow awareness amongst staff of the work of the EDI committee and opportunities for participation.

 

Hansen-Turton announced that the hanging of flags of more than 50 countries representing the birthplaces of our staff was finished.  You can drive on any part of Woods’ campus and see the flags flying.   Our EDI committee made this possible.

 

Regional Chief Executive Officer Guy Triano of the American Red Cross of Southeastern Pennsylvania took the stage next. He read aloud a proclamation that highlighted the importance of United Nations Day, explained the shared values of Woods and the Red Cross, and recognized “One Woods. One World.” day.

 

“We talked about this a few months ago – this idea of bringing these two organizations together,” Triano said. “They both celebrate humanity, volunteerism, and unity together. Our organizations align, and that’s very important to the Red Cross.”

 

“At the core of our mission is an understanding that every individual is exceptional,” Hansen-Turton said.

 

As the event concluded, Woods and the Red Cross launched a community volunteering campaign, “Cards for Peace” where everyone is encouraged to write a letter of gratitude for veterans and peacekeeping troops.

 

Here’s how you can contribute:

 

  1. Create a card appreciating military service
  2. Send that card to:

Woods Services

c/o Communications Office

P.O. Box 36

Langhorne, PA 19047-0036

  1. Call Cheryl Kauffman at 215-750-4255 with any questions!

 

From there, Woods will make a bulk delivery to those abroad and the Coatesville VA Medical Center.

 

“We are so proud of Woods, and this doesn’t get said enough,” said Ryan Skoczylas, Chief of Staff for Senator Tomlinson. “When we’re in Harrisburg, we’re proud to talk about Woods.”

 

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Woods Creates Comprehensive Community Home, Ending a Yearlong Hospitalization

November 16, 2021

 

Nowhere to Go

 

On August 24, 2021, GK arrived at his new home. This is a special home, where he has intensive staff supervision and his day is very structured with activities of his choosing. Staff take him for walks in the neighborhood and nearby parks. They also schedule recreational activities at Woods campus, like swimming, animal therapy, and visits to the playgrounds where he plays basketball.

 

In the six weeks since his arrival, GK’s progress has been extraordinary. Once withdrawn, he used to isolate himself to his own room, but now wants to be outside. He also enjoys playing board games with staff and socializing with residents at Woods. He has even begun to learn how to play the guitar and loves to sing and listen to music – his form of music therapy – and is looking forward to showcasing his musical flair in an upcoming talent show. Most importantly, he is happy.

 

But, life wasn’t always like this for GK – he had found himself trapped in a dark, dead-end. In August 2020, for the second time since graduating from a successful residential program, followed by placement in an adult community-based group home, GK was in crisis and required inpatient hospitalization. Unfortunately, this was not a typical short-term admission – it dragged on for more than a year!

 

Why did GK experience this trauma? At age 21, while living in the group home, his mental condition began to deteriorate, resulting in extremely aggressive behaviors that led to property damage and multiple injuries to staff. Staff at the group home no longer felt they could safely manage GK, so they sent him to the hospital. A return to their care was not an option. Alternative providers did not feel they had the infrastructure and supports to meet his complex needs. Because no other provider was willing to accept him, GK remained in the hospital with no light at the end of the tunnel.

 

Stuck with nowhere else to go, GK stayed in his room – isolated – with little to no opportunity to socialize with anyone other than hospital staff. Because he was placed on a medical floor vs. a psychiatric floor, he had limited access to any activities or areas outside of his room. The staff did their best to engage GK and keep him occupied, but they struggled to provide the structure and routine he needed. This led to frustration and explosive behaviors that resulted in property destruction and aggression that required lengthy wrist and ankle restraints, medication, and a great deal of staffing resources.

 

GK’s predicament came to the attention of Woods’ Admissions team early into his hospitalization. However, due to funding restrictions, Woods residential campus was not a viable option for GK, and Woods was not developing community-based group homes at that time. Several months later, with GK still languishing in the hospital, Woods was again approached about the development of a community-based group home. This was a combined approach between the state, county, and managed behavioral health officials suggesting a coordinated, collaborative effort to design, implement and fund a group home with the specific, person-centered supports needed to serve GK’s needs.

 

Woods stepped up to the challenge by creating a unique provider for adults who require the highest level of care and staffing – Woods Community Services (WCS ). WCS provides specialized community group homes for adults with intellectual and developmental disabilities (I/DD) and significant behavioral and/or medical complexities who cannot safely receive services in traditional group homes. WCS is an extension of Woods’ continuum of care – a home in the community with access to outpatient mental health care, medical care, and recreational supports.

 

Woods set out to welcome GK as the very first resident of WCS. A home with an open floor plan was found for him, as his outbursts would usually happen in tight areas that put himself and staff at risk. Staff also took time to make it welcoming for GK by incorporating his favorite colors and Spiderman accessories in the decor. They also created a sensory room where GK can engage in calming activities when he is feeling overwhelmed. During the two months leading up to his transition from the hospital, WCS clinician Wadeeha Henderson visited GK frequently. Working closely with the hospital staff, she focused on identifying his emotional triggers and developed measures to prevent his behaviors.

 

So much progress in so little time! Instead of choosing isolation, he now seeks opportunities to engage in activities with other people. And, once prone to explosive behaviors that resulted in lengthy wrist and ankle restraints, he has had no behavioral incidents since his arrival at WCS. GK’s mother, who visits him frequently, has told staff, “I’m so grateful for all the work you’ve done!”

 

Wadeeha, or “Miss Dee” as GK likes to call her, conducts therapy sessions with him multiple times a week and has found that his aggressive behaviors come from feelings he doesn’t understand and can’t articulate. She takes walks with him and gives him positive reinforcement that these feelings are ok – that we all get happy, sad, or angry sometimes. This has been key to GK’s success. He can now identify what he is feeling and is beginning to understand more complex feelings like confusion and frustration. Being able to identify these feelings and acknowledging why he is feeling that way (“I’m sad because I miss my mother” or “I’m angry because I can’t go swimming today”) is helping him to engage in more positive behaviors and social interactions. She is also teaching him life skills and coping strategies that help him deal with his emotions. For example, GK is very competitive, and losing has been a big trigger for him. Wadeeha has taught him that sometimes we win and sometimes we lose, but the point is to have fun. He has put this into practice. When he is playing basketball with someone and loses, instead of having a behavior, he says, “Good game . . . I had fun!”

 

Always looking for creative solutions, Wadeeha has also incorporated one aspect of the Sanctuary Model in GK’s treatment. Sanctuary is a trauma-informed, evidence-supported model based on actively creating and maintaining a nonviolent, democratic, productive community to help people heal from trauma. She works with GK during every therapy session on identifying daily goals and current feelings, and offers supports to help him achieve behavioral success. The activity (answering the same three questions) is written on a whiteboard in his sensory room. Left there during the day, it serves as an encouragement to achieve the behavior goals that he has identified.

 

Wadeeha has also spent a great deal of time training the direct support professionals who work with GK, so they know his triggers and what preventative measures are needed to avoid negative behaviors. And, because of GK’s history of aggressive behaviors that resulted in restraints, Wadeeha plans to reinforce Ukeru training for staff who work with him. The Ukeru Method is a proactive, trauma-informed, restraint-free crisis management system that is nationally recognized as a best practice in restraint reduction. As a part of Woods’ efforts to create a culture of comfort, rather than one of control, for both the individuals it serves and its staff, Woods engaged Grafton Integrated Health Network. In 2017, the network began providing technical assistance and training in Ukeru and it is achieving remarkable results. Since its implementation, Woods has achieved a 53.5% reduction in the use of physical restraints. Using role-play, Wadeeha will give staff practical training on how to use Ukeru to de-escalate the situation if GK has a behavior in the future.

 

Less than one month after coming to WCS, GK has had no negative, aggressive behaviors. He has experienced increased community and social integration, and has learned how to express himself in a more socially acceptable way. His success demonstrates the need for a setting like WCS. Other programs have failed to help GK overcome his behavioral challenges. His six weeks at WCS have proven that this new model can give him the skills, emotional support, and security he needs to succeed in life.

Sadly, there are hundreds of adults in Pennsylvania who, like GK, can’t find an appropriate placement or be served in a traditional group home. They get stuck on waiting lists, and some languish in hospitals, psychiatric wards, or state facilities. Woods is now preparing to welcome them to WCS.

 

GK’s story shows that there is no one-size-fits-all solution to the challenges faced by people with severe behavioral challenges. The right living arrangement and clinical supports can make all the difference. WCS is an extension of Woods’ continuum of care – a home in the community, access to outpatient mental health care, medical care, and recreational supports. People with intellectual/developmental disabilities and complex behavioral and/or medical challenges have the right to receive the services they need in the most appropriate setting. WCS is an example of how Woods is always looking for ways to improve its services and create more choices for individuals that support their health, safety, and well-being.

 

GK is no longer trapped. He is now in a place full of light and life. In keeping with one of his favorite songs, Coldplay’s Viva La Vida, GK said, “I’m living the life today!”

Your unrestricted gift to “Woods’ Greatest Need” gives Woods the flexible resources to develop new nonprofits, like WCS, that are aligned with Woods’ mission to meet the unique needs of individuals like G.K. who have the right to receive the services they need, in the setting that is most appropriate for them. Your gift today will make that possible!

 

 

 

What Makes Woods Community Services Unique?

 

Woods Community Services (WCS) provides specialized community group homes and outpatient mental health services for adults with intellectual and developmental disabilities (I/DD) and significant behavioral and/or medical complexities who reside in Pennsylvania and cannot be safely served in traditional group homes.

 

The need stems from individuals with I/DD who “age out” of their educational program when they turn 21. Approximately 25% of these individuals cannot secure an appropriate placement due to the intensity of their behavioral issues and/or medical complexities. The lack of community-based settings that can manage such challenges denies many individuals the opportunity to step down to a less restrictive setting and gain other independent living skills.

 

Woods and its affiliate, Legacy Treatment Services, have partnered to develop WCS as a provider of multiple group home settings in the surrounding Bucks County and Philadelphia areas with intensive programming and supports to serve the complex needs of these individuals. The homes will be near Woods campus, so that services and supports offered can be easily accessed, including comprehensive medical care, psychiatric services, vocational opportunities, and recreational activities. Additional services may also include mobile Behavioral Supports (BCBA), Family Therapy, or Allied Therapies.

 

Staff are Bachelor’s level and must have at least one-year of experience in residential and/or behavioral health care with experience working with behaviorally challenged individuals, including implementation of behavioral and therapeutic interventions and de-escalation.
Clinical staff must be licensed and direct support professionals (DSPs) receive more training than a typical DSP.

 

The WCS model implements trauma-informed care for individuals with the most challenging behaviors. WCS is also an extension of Woods’ continuum of care – a home in the community, access to outpatient mental health care, medical care, and recreational supports for individuals as they work toward achieving their goals and happiness.

Woods Services Awarded $100,000 Grant to Expand Access to Primary Care for People with Intellectual Disabilities

April 8, 2021

Woods, a New Jersey- and Pennsylvania-based life cycle care management organization, received one of the first Inclusive Health Communities Grants from the N.J. Department of Human Services’ Division of Disability Services

 

LANGHORNE, P.A. (April 5, 2021) –Woods Services, a Pennsylvania and New Jersey-based nonprofit organization, was recently awarded a $100,000 capacity building grant to increase access to primary care for people with intellectual and developmental disabilities (IDD) and mental health challenges who experience significant disparities in access to care and health outcomes. With the funding, Woods will establish an integrated and inclusive primary care practice within or adjacent to Salem Medical Center, a hospital destination of choice for those living in or around Salem County, N.J. The initiative is funded by an Inclusive Healthy Communities Grant from the Division of Disability Services, New Jersey Department of Human Services, and administered by Rutgers University Bloustein School of Public Policy and Planning. Woods is one of the first recipients of an Inclusive Health Communities Grant, a program that launched in January. This national initiative of the Centers for Disease Control and Prevention focuses on policy, systems and environmental change to create inclusive healthy communities.

 

Woods’ project, titled “Expanding Access to Primary Care for People with Intellectual Disabilities,” will be implemented over the next nearly 18 months. Other program partners include Woods’ affiliates Allies, Inc., located in Hamilton Township, N.J., and Legacy Treatment Services in Mount Holly, N.J., that along with three other human services nonprofits, comprise Woods’ life-cycle management and advocacy organization serving 22,000 people with disabilities in Pennsylvania and New Jersey.

 

Woods will conduct a needs assessment of health care access and experience among people with disabilities, their families and provider organizations to further inform project planning. In addition, an inclusive primary care practice will be established over the 18-month timeline, serving community members with and without disabilities in Salem County and surrounding areas. Outcomes will be documented and shared. The health care model proposed will be replicable throughout New Jersey where there are documented shortages of primary care providers and gaps in services.

 

The grant builds on the successful patient-centered medical home model employed by the Medical Center at Woods located at the Langhorne campus. Woods utilizes quality care coordination as well as the deployment of nurse practitioners as primary care providers. Woods’ model places an emphasis on prevention and management of chronic conditions thereby reducing unnecessary and costly emergency room (ER) visits and hospitalizations.

 

Children and adults with IDD and mental health challenges experience multiple barriers to healthcare access, including finding providers who are willing to take the time often needed for longer patient visits and are trained to overcome communication, behavioral or other challenges. Additionally, children and adults with IDD and behavioral challenges tend to have more complex medical issues than those without. When their intellectual disability is linked to a variety of genetic disorders, the medical challenges may significantly exceed those of persons without such genetic conditions.

 

The proposed primary care settings are adapted to mobility, communication and sensory needs, delivered by providers who are well-versed in the care of people with disabilities and complex needs, and who are able to accommodate and overcome barriers to care resulting from those complex challenges. The project will focus primarily on Salem County and adjacent counties which have gaps in access to care, and where project partners have a strong presence serving individuals with IDD and mental health challenges and their families.

 

“As a life-cycle care management organization, we are grateful for this grant that will enable people with intellectual and developmental disabilities and challenges to receive first-rate healthcare in a setting that meets their needs, provided by people with expertise in treating their complex conditions,” said Tine Hansen-Turton, president and CEO, Woods Services. “For many people with IDD and mental health challenges, who often have complicated medical needs, the ability to reduce environmental disruptions while providing them with exceptional healthcare is truly a game changer.”

 

“We were truly excited to support Woods in their grant-seeking efforts to bring integrated and primary care services for people with intellectual disabilities,” said Dr. Tammy Torres, CEO, Salem Medical Center. “Bringing these behavioral health services to our community is part of our strategic vision building on the opening of our adult Psychiatric Unit by bringing in complementary and integrated mental health programming.”

 

This initiative was funded (or funded in part) by an Inclusive Healthy Communities Grant from the Division of Disability Services, New Jersey Department of Human Services.

 

About Woods Services

Woods Services is a nonprofit, life cycle care management and advocacy organization that, along with five affiliate organizations located in Pennsylvania and New Jersey – Allies, Inc., Archway Programs, Legacy Treatment Services, Tabor Services, and Woods Community at Brian’s House – provides innovative, comprehensive, and integrated health, education, housing, workforce, behavioral health, and case management services to more than 20,000 children and adults in the intellectual and developmental disability, behavioral, child welfare, and brain trauma public health sectors who have complex and intensive medical and behavioral healthcare needs. Founded in 1913 by Philadelphia schoolteacher Mollie Woods with two simple goals – to advance quality of life and standard of care for individuals with disabilities – Woods Services continues its mission today by helping children and adults with disabilities or challenges to achieve their highest potential.  Among the ways Woods does this is through its population health management strategy, which includes the integration of primary and specialty medical care with behavioral health in Pennsylvania and New Jersey.  For more information, visit woods.org.

 

About Salem Medical Center

With a mission of delivering high quality, compassionate healthcare to Greater Salem County, SMC returned to not-for-profit status in 2019. Salem Medical Center is licensed for 126 beds, inclusive of medical-surgical, intensive care and behavioral health. SMC provides critical access to the community through its Emergency Department (nearly 20,000 patients annually), Surgery (outpatient/inpatient, about 2,500 cases annually) and Inpatient Acute Care (about 2,500 admissions annually). SMC has more than 200 physicians on staff. Salem Medical Center is dedicated to growing new services and recruiting physicians relevant to our community—making SMC a destination of choice for Salem County and surrounding areas.

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